1. Introduction
At DeBridge, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions regarding refunds for any paid services or products offered through our website at https://debridge-blog.com.
By purchasing any service or product from DeBridge, you agree to be bound by this Refund Policy. Please read this policy carefully before making a purchase.
2. Refund Policy for Digital Products
2.1 Premium Content Subscriptions
For premium content subscriptions:
- 14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with our premium content, you may request a full refund within 14 days of your initial purchase.
- Partial Refunds: No partial refunds will be provided for subscription cancellations after the 14-day period has expired.
- Subscription Cancellation: You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing cycle.
2.2 Digital Downloads
For one-time digital product purchases (e.g., e-books, research reports, data sets):
- Pre-Download: Full refunds are available if requested before downloading the digital product.
- Post-Download: Due to the nature of digital products, refunds are generally not provided after the product has been downloaded, unless the product is demonstrably defective.
- Defective Products: If you receive a defective digital product (e.g., corrupted files, incomplete content), please contact our support team within 7 days of purchase for a replacement or refund.
3. Refund Policy for Services
3.1 Consulting Services
For blockchain and cross-chain consulting services:
- Cancellation Before Commencement: Full refund if services are cancelled at least 48 hours before the scheduled commencement.
- Cancellation Within 48 Hours: 50% refund if cancelled within 48 hours of the scheduled commencement.
- After Service Commencement: No refunds will be provided once the consulting services have commenced.
3.2 Workshops and Webinars
For online workshops, webinars, and educational events:
- Cancellation 7+ Days Before Event: Full refund if cancelled at least 7 days before the event.
- Cancellation 3-7 Days Before Event: 50% refund if cancelled between 3 and 7 days before the event.
- Cancellation Less Than 3 Days Before Event: No refund for cancellations made less than 3 days before the event.
- Event Recordings: If you miss a live event, you will typically receive access to the recording. No refunds will be provided solely because you were unable to attend the live session.
3.3 Custom Development Services
For custom development work:
- Project Milestones: Payments for custom development are typically structured around project milestones. Refunds for incomplete work will be assessed based on the percentage of completed milestones.
- Cancellation Fees: A cancellation fee may apply if a project is terminated prematurely. This fee will be outlined in your service agreement.
- Satisfaction Guarantee: We strive to deliver work that meets the agreed-upon specifications. If the deliverables do not meet the specifications outlined in the agreement, we will work to rectify the issues before considering refund requests.
4. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
- The refund request must be made within the specified timeframe for the specific product or service.
- You must provide a valid reason for the refund request.
- For digital products claimed to be defective, you must provide evidence of the defect.
- The request must be submitted through our official refund request channels (see Section 6).
- You must include your order number, date of purchase, and the email address used for the purchase in your refund request.
5. Refund Processing Times
Once your refund request is approved, the processing time depends on your payment method:
- Credit/Debit Cards: Refunds will be processed within 5-10 business days. The time it takes for the refund to appear on your statement depends on your card issuer's policies.
- PayPal: Refunds will typically be processed within 3-5 business days.
- Bank Transfers: Refunds via bank transfer may take 7-14 business days to process.
- Cryptocurrency Payments: Refunds for payments made in cryptocurrency will be processed within 10 business days at the current market rate at the time of processing the refund.
Please note that during high-volume periods or due to external factors, processing times may be longer. We appreciate your patience.
6. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to refunds@debridge-blog.com with the subject line "Refund Request - [Your Order Number]".
- Include the following information in your email:
- Your full name
- Order number
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Any relevant documentation or evidence (if applicable)
- Alternatively, you can fill out the refund request form on our website's Contact page.
Our customer service team will review your request and respond within 2-3 business days. If additional information is required, we will contact you via the email address provided.
7. Exceptions to the Refund Policy
The following situations are generally not eligible for refunds:
- Requests made outside the specified refund timeframes for each product or service category.
- Digital products that have been downloaded, accessed, or used, unless they are demonstrably defective.
- Services that have been fully delivered according to the agreed specifications.
- Purchases where there is evidence of fraud or abuse of our refund policy.
- Custom development work that has been completed according to the agreed requirements.
- Subscriptions that have been active for more than the trial period (usually 14 days).
- Products or services explicitly marked as non-refundable at the time of purchase.
8. Special Circumstances
We recognize that special circumstances may arise. In cases of:
- Technical Issues: If you experience technical issues that prevent you from accessing or using our products or services, please contact our support team before requesting a refund. We will make reasonable efforts to resolve these issues.
- Service Interruptions: In the event of extended service interruptions or downtime, we may offer partial refunds or service extensions at our discretion.
- Erroneous Purchases: If you mistakenly purchase the wrong product or make a duplicate purchase, please contact us immediately. We will work with you to resolve the situation.
Each special circumstance will be evaluated on a case-by-case basis.
9. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
We encourage you to review this Refund Policy periodically for any changes. The "Last Updated" date at the top of this page indicates when this Refund Policy was last revised.
10. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT), excluding holidays.
